Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day. If we experience a high volume of orders, processing times may be extended. You will be notified of any significant delays.


2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates vary based on the shipping method selected and your location.

Typical delivery windows:

  • Standard Shipping: 5–12 business days

  • Expedited Shipping: 3–7 business days

  • Priority Shipping: 2–5 business days

Delivery times are estimates and not guaranteed. Carrier delays may occur.


3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Tracking information may take 24–48 hours to update.


4. International Shipping

Consumer Products Incorporated currently ships to select international destinations. International orders may be subject to customs fees, import taxes, or duties imposed by your country. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs processing.


5. Lost, Damaged, or Stolen Packages

Consumer Products Incorporated is not liable for packages lost, stolen, or damaged during shipping. If your package is lost or arrives damaged, please contact the carrier directly to file a claim. We will assist you where possible, but carrier policies govern reimbursement.


6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. If an order is returned due to an incorrect address, the customer may be responsible for additional shipping charges to resend the package.


7. Delivery Issues

If tracking shows your package as delivered but you cannot locate it, please check:

  • Your mailbox or parcel locker

  • With neighbors or building management

  • With your local post office or carrier

If the package cannot be found, the carrier must be contacted to open an investigation.


8. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or regulatory guidelines. Any restricted items will be noted on the product page.