Refund policy

1. Overview

This Refund & Return Policy applies to all purchases made through Consumer Products Incorporated. By placing an order, you agree to the terms outlined below.

We aim to ensure customer satisfaction, but certain conditions must be met for returns, refunds, or replacements.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

The item must be unused, unopened, and in its original packaging.
The return request must be submitted within 30 days of delivery.
Proof of purchase (order number or receipt) is required.

Items that are opened, used, damaged, or missing parts not due to our error may not be eligible for return.

3. Non‑Returnable Items

Certain items cannot be returned, including:

Perishable goods
Personal care items
Clearance or final‑sale items
Gift cards
Items marked “non‑returnable” at checkout

4. Return Process

To initiate a return, contact us at help@consumerprodinc.com with:

Your name
Order number
Reason for return
Photos (if applicable)

Once approved, you will receive instructions for returning your item. Customers are responsible for return shipping costs unless the return is due to our error.

5. Refunds

After your return is received and inspected, we will notify you of approval or rejection.

If approved:

Refunds are issued to your original payment method.
Processing typically takes 5–10 business days, depending on your bank or payment provider.

Shipping fees are non‑refundable.

If rejected, we will notify you with an explanation.

6. Exchanges

We only replace items that are defective or damaged upon arrival. If you need an exchange, email help@consumerprodinc.com within 7 days of delivery with photos of the issue.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

Contact us within 7 days of delivery
Provide photos of the item and packaging
We will replace the item at no cost or issue a refund

8. Lost or Stolen Packages

Consumer Products Incorporated is not responsible for packages marked as delivered but not received. If your package is lost or stolen, please contact the carrier directly to file a claim.

We will assist where possible, but carrier policies govern reimbursement.